Israel’s first and largest Asian cuisine chain with more than 45 branches throughout the country. Japanika was founded in 2004 as a pioneer in the Asian fast-food restaurants in Israel In the last decade, Japanika is the largest fast-food restaurant chain in Israel for Asian food and one of the best-known brand names.
JAPANIKA
The company has more than 45 locations nationwide and a restaurant located in Budapest, Hungary. The restaurants operate using a profitable franchise model. Japanika has maintained consistent, moderate growth through affordable prices, speedy service, and by constantly expanding and refreshing its menu offerings.
What makes us the leading Asian-food
restaurant chain in Israel?
Affordable prices
Fresh food
Constantly expanding
Service excellence
In-house Delivery service
Our story began in 2004. Back then, we were a small sushi bar in Tel Aviv with a little branch at Dizzingof street. Today, 17 years later, we are privileged to connect with tens of thousands of customers every day with exceptional food, and more than 45 branches nationwide.
We’ve always believed in serving the best food possible. It’s our goal for all our products to be under the highest standards of quality, approvals and certifications.
Our team consists of high performing and experienced professionals who specialize in culinary, marketing, service, operations and logistics. includes highly skilled and experienced professionals ranging from chefs, digital & social media and service & quality control.
At Japanika, we have always believed in the importance of building a great, enduring company that strikes a balance between profitability and a social conscience.
EXTRAORDINARY CUSTOMER SERVICE
The largest call center in the Israeli food industry
150 Sales representatives
50 Customers service representatives
120,000 Club members
Innovation
We are ON-LINE
120,000 active club members!
Every NIS spent will earn our customers credit towards future orders. In just a couple of visits they can eat for free. In addition to the points, our club members receive special money-saving offers by email & text message, discounts and a special value birthday gift.
Our in-house call center is the largest in Israel. We are operating three departments and employ over 150 sales, orders, and customer service representatives.
We are privileged to connect with more than tens of thousands of customers every day.
Our digital customer service channels include a combination of online chat, messaging, phone, and social for customer care.
We are using a combination of bots and human representatives.
We have a clear understanding of customer needs and how we can meet these needs better than any other actor on the market.
We are examining and mapping customer journeys and digital experiences.
OPERATIONAL
EXCELLENCE
We go where our clients are
Japanika has more than 45 locations nationwide and a restaurant located in Budapest, Hungary
Our deliveries are nationwide
In 2020, we launched a new concept of express branches under the brand “Japanika Quick” for self-service, TA and deliveries (QSR)
Dedicated logistic Center
A fleet of more than 100 motorbikes
